Furniture Care Guide

You have just purchased a finely crafted handmade piece of furniture and in order to showcase its beauty in the many years ahead, it needs to be cared for and treated correctly. Please take note of these simple care instructions.

1. Caring for your furniture is simple. Regularly dusting the furniture with clean, soft, lint-free cloth is sufficient. If needed use a slightly dampened cloth to clean the surface and then dry the surface with a clean cloth.
2. Avoid spillage of any kind, especially alcohol based products such as nail polish, ink, perfume, etc. In case of any spillage dry immediately and polish the surface.
3. The high quality lacquer finish is designed to withstand reasonable amount of heat. However, it is advised to use mats and coasters when possible, especially when placing over heated serving dishes, plates, cups or cooking utensils as they will damage the lacquer and timber underneath.
4. Maintain your furniture with a recognised polish or wax. Ensure that correct procedures are followed, as set out by the polish or wax manufacturers.
5. All furniture pieces are manufactured from natural timber and associated veneers. Therefore with the changing climate and seasons the timber will open and close slightly. This is a natural timber movement.
6. Avoid placing your furniture pieces in direct sunlight, in air-conditioned or central heated rooms, fireplaces, or in excessive climate areas as this will result in unnatural drying of the timber. Note: your furniture is not designed for commercial or outdoor purposes and requires a minimum of 8% moisture content.
7. Avoid constantly covering furniture pieces with table cloth or other cloth as timber also need oxygen and air.

Species of Timber

Tasmanian Oak / Victorian Ash

Botanical Name: Eucalyptus delegatensis, Eucalyptus regnans

Tasmanian Oak & Victorian Ash is in fact not a species but a trade name for a mixture of different species with similar appearance and features. Tassie or Tasmanian Oak comprises of eight (8) different species with the main species being Alpine Ash, Mountain Ash, & Messmate, whereas Victorian Ash is a mixture of Alpine Ash and Mountain Ash only.

Tasmanian Oak/Victorian Ash are easy to work with and has beautiful colours ranging from pale pink to pale yellowish brown. It has a moderately course texture with grains that are generally straight but sometimes wavy, producing a fiddleback figure.

• Origin: Mountain Ash grows on the mountain regions of Tasmania and eastern Victoria. Alpine Ash grows in cold areas of Tasmania, eastern Victoria and south-eastern New South Wales.
• Heartwood: Pale Pink or Pale yellowish brown
• Sapwood: Not distinguishable
• Texture: Uniform & Smooth
• Grain: Straight but sometimes wavy creating a fiddleback figure.
• Common Uses: General construction, furniture, plywood, joinery, panelling, flooring, oars, skis, agricultural implements, handles, cooperage, wood wool.
• Density: Approximately 700kg/m3 at 12% moisture content (Seasoned)
• Hardness: 5.7Kn (Seasoned)

For detailed information please download the pdf below

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Tasmanian Blackwood

Botanical Name: Acacia Melanoxylon

Tasmanian Blackwod, also known as Black Wattle is widely grown in Tasmania. It is a beautiful timber featuring a variety of colours ranging from light golden-brown to deep brown and occassionally showing black streaks. The beauty of this timber and the grain, which can be straight and wavy with a natural lustre makes this the ideal timber for fine furniture, joinery and feature floors.

• Origin: North-west Tasmania
• Heartwood: light brown to dark brown with occasional red tinting.
• Sapwood: Straw coloured
• Texture: Even & medium
• Grain: Straight but sometimes wavy creating a fiddleback figure.
• Common Uses: Fine furniture, plywood, joinery, panelling, flooring, artefacts.
• Density: Approximately 640kg/m3 at 12% moisture content (Seasoned)
• Hardness: 5.9Kn (Seasoned)

For detailed information please download the pdf below

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Naturewood furniture Structural Warranty

AUSTRALIAN CONSUMER LAW GUARANTEE

Our Goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for any major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced, if the Goods fail to be of acceptable quality and failure does not amount to a major failure. For further information, please contact your place of purchase.

NATUREWOOD FURNITURE MANUFACTURING WARRANTY

NATUREWOOD FURNITURE provides a manufacturing warranty covering any defects in materials and workmanship in NATUREWOOD FURNITURE Goods and is subject to the following limitations:

1. The NATUREWOOD FURNITURE Manufacturing Warranty is not transferable and applies only to the consumer that purchased the product from the retailer invoiced by NATUREWOOD FURNITURE
2. The NATUREWOOD FURNITURE Manufacturing Warranty applies for a period of five (5) years from the date of purchase.
3. NATUREWOOD FURNITURE Manufacturing Warranty does not cover fabric and leather unless the fabric or leather has been damaged by NATUREWOOD FURNITURE in the manufacturing, storage or delivery process. Fabrics or leathers may be warranted by the fabric or leather supplier.
4. NATUREWOOD FURNITURE reserves its right to choose whether to repair or replace any piece of furniture in which a valid claim under this warranty is made.
5. NATUREWOOD FURNITURE is responsible for transit damage that occurs during which NATUREWOOD FURNITURE is responsible for freight. Otherwise risk passes to the purchaser once the product leaves the possession of NATUREWOOD FURNITURE.
6. Transit damage must be reported to NATUREWOOD FURNITURE within two (2) working days.
7. NATUREWOOD FURNITURE will not accept responsibility for transit damage if documentary evidence shows that the purchaser has received the Goods in good condition.
8. It is the responsibility of the purchaser to ensure that Goods are delivered/returned in good order, otherwise NATUREWOOD FURNITURE reserves its right to charge a fee for the repair or replacement of non-warranty claim(s).
9. Normal Wear and tear is not covered by NATUREWOOD FURNITURE’s Manufacturing Warranty. Normal wear and tear includes but is not limited to the following facts and circumstances:
   1. Timber will naturally darken over time and will move depending on the condition of the environment in which they are kept.
   2. All surfaces will dull and incur scratches and markings over time and with use.
   3. Foam and fillings of furniture will soften and form to the shape of the user over time and with use.
   4. Fabric will fade and crease over time and with use.
10. The NATUREWOOD FURNITURE Manufacturing Warranty shall not cover:
    1. Any accidental damage;
    2. Any commercial use;
    3. Any abusive, negligent or inappropriate use or any use outside of its intended purpose, including but not limited to outdoor use and being rocked when seated;
    4. Any inadequate or improper care and maintenance applied to the furniture;
    5. Any alteration(s) and/or repair(s) that has not been authorised by NATUREWOOD FURNITURE;
    6. Any defects as a result of disregard of the NATUREWOOD FURNITURE Product Care Guide in any way;
    7. Any defects as a result of the Goods being exposed to excessive changes in temperature or exposure to direct sunlight;
    8. Any defects as a result of heated cooking utensils or containers being placed directly on the surface of the product;
11. The NATUREWOOD FURNITURE Manufacturing Warranty shall not cover any natural marks, blemishes and characteristics of the timber and/or intentional marks, blemishes and characteristics which are intended as a part of the design concept of the product, including but not limited to:
    1. Gum vein;
    2. Saw marks;
    3. Claw marks;
    4. Nail holes;
    5. Marks and dents;
    6. Colour variations;
    7. Grain variations;
    8. Movement in timber as a result of climatic or room conditions;
12. In the event that NATUREWOOD FURNITURE is required to inspect or authorise a third-party inspection or any product call-out due to a warranty claim, alleged defect in workmanship or any other defect related to the Goods supplied by NATUREWOOD FURNITURE and these are not substantiated or established to be the responsibility of NATUREWOOD FURNITURE (as applicable under the NATUREWOOD FURNITURE Manufacturing Warranty or Australian Consumer Law) or occur outside the warranty period, NATUREWOOD FURNITURE will levy a charge to the purchaser for any costs borne as a result of the inspection or product call-out.

WARRANTY CLAIM PROCEDURE

In the event that a defect has occurred or becomes reasonably apparent please contact your original place of purchase where you will be required to provide the original receipt of purchase. The retailer will then make a qualifying investigation where you will need to provide detailed information regarding the defect and photos to support your claim. The related information will then be passed onto our Customer Service Team who will take care of your claim in a professional and timely manner.

If a problem occurs that is not covered by the above warranty, NATUREWOOD FURNITURE will still make every effort to assist the Customer. In such instances, freight, inspection, repair and replacement costs will be borne by the Customer.

Benefits & Sustainability of Timber

Coming Soon

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